Last updated: March 19, 2025

At Miliup, we want you to be 100% satisfied with your purchase. If for any reason you are not satisfied with your order, we offer refund options based on the following conditions:

1. Conditions for requesting a refund

You can request a refund in the following cases:
✅ You received a defective or damaged product.
✅ The product received is incorrect (model, color, or specifications different from what was ordered).

2. Deadline for requesting a refund

Refund requests must be made within 3 days of receiving the order.

3. Process for requesting a refund

To initiate the refund process, follow these steps:

1️⃣ Contact us at support@miliup.com with your order number and a description of the problem.

2️⃣ If it is for a defective or incorrect product, please send us clear photos or a video of the item received.

3️⃣ Our team will evaluate your request and inform you of the next steps within 7 business days.

4. Refund Methods

Once approved, the refund will be processed using the same payment method used for the purchase.
💳 Credit/Debit Card: The refund may take 3 to 7 business days, depending on the bank.
💸 PayPal or other electronic payment methods: The refund will be reflected in your account within X business days.

5. Partial or Unapproved Refunds

In certain cases, refunds may be partial or unapproved if:
⚠️ The returned product is not in its original condition or an accessory is missing.
⚠️ The request is made outside the allowed timeframe.
⚠️ Insufficient evidence of the reported issue is provided.

6. Exceptions

No refunds will be issued in the following cases:
❌ Products marked as “Final Sale” or with special discounts.
❌ Damage caused by misuse or improper installation.
❌ Change of mind about the purchase after the return period has expired.

7. Changes to the Refund Policy

We reserve the right to update this policy at any time. Any changes will be posted on our website and will take effect immediately.

8. Contact

If you have any questions about our refund policy, please contact us:

📩 Email: info@miliup.com
📞 Phone: +1 (321) 408 2752